Terms & Conditions

Terms and Conditions RETURN

Returns are acceptable with the replacement of the products or reversal of full amount paid by the customer within 7 days of receipt of the product. However, returns are limited to the following cases:

  • In case if you find any damaged or defective products:- No need to worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at 011-415-133-23 or www.multani.org, we will refund, or send a replacement product, depending on your preference after the necessary verification. The contents of your shipment and the original packing must be returned along with the damaged or defective products.
  • In case of different product dispatched: - Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at 011-41513323 or www.multani.org. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.

CANCELLATION

You can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request, once the cancellation done, the entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days. You can also change your shipping address Please inform us within 24 hours in such cases. You can mail us at consumercell@multani.org or Call us at 011 - 415-133-23

REFUND

if customer paid twice for one transaction, the one transaction amount will be refunded via same source within 07-10 working days


REPLACEMENT POLICY

  •  40 to 45 days  required for replacement product.
  •  Broken Sealed product will not be replaced.